Ways to Achieve Effective Communication Skills.

Hospitality and Customer service are service industries, so communication becomes very very important! Because you are there to solve guest issues, you can have so many issues that can be solved just by good proactive communication. So let us know today how we can use a few ways to achieve effective communication skills

Studies have shown that all other things being equal, Candidate’s communication skills and their leadership skills, which are co-related, can distinguish and can mark the journey of one’s life achievements.

Myth: Effective Communication does not mean knowing the English Language!

Yes, guys, I want to explain that English is a Language and Communication is a skill that is an outcome of your mindset, your thinking process, your interpersonal skills, and your behavior.

You can learn English wherever you want but skills can only be improved as everyone has it in their own way.

An effective communication skill is more than just a skill of exchanging important information. It is about understanding the emotion as well as the intention of the information behind it.

Differences Between effective Communication and ineffective Communication:

-      I want that file on my table.

This is an example of ineffective communication as it left the Junior Employee confused and the motive of the communication could not be completed.

-      I want a cup of ginger tea.

This is an example of effective communication as it states very clearly that the receiver wants a cup of ginger tea. So, there is no confusion.

Effective Communication	Ineffective Communication
Maintain eye contact and smile.	Avoidance of eye-contact.
Two-way communication.	One-way communication.
Democratic communication.	Autocratic communication.
Co-operative communication.	Create resentment.
Works steady and Quick.	Works slow.

 

The major differences between Effective and Ineffective Communication

Why Airline uses the term communication skills?

·         Flight attendants must be effective communicators.

·         The cabincrew needs to advise passengers on proper emergency procedures and convey information clearly.

·         Helping the client’s requests and responding to them in a timely manner is essential.

·         Cabin crew members need to relay information to their team members and passengers plainly and effectively in an emergency.

Importance of effective communication skills

·         Good verbal and non-verbal communication skills are essential in order to deliver and understand information quickly and accurately.

·         Being an effective communicator is a vital life skills and should not be overlooked.

·         Here, poor communication skills have a negative impact – a poorly delivered message which results in misunderstanding.

How communication skills affect your personality?

·         Effective Communication skills play a vital role in honing one’s personality. 

·         Effective communication helps individuals to express themselves in the most convincing way.

·         An Individual’s thoughts, feelings, knowledge should be passed on in the most desirable and effective manner.

·         Communication skills help you in the same.

·         An individual should speak really well to make a mark of his/her own. Remember, no one would take you seriously if he/she does not master the art of expressing themselves clearly and in the most convincing manner.

·         Not everyone is blessed with excellent communication skills but they acquire the same with time and practice.

·          An individual with effective communication skills tend to have a better and impressive personality than those who have problems communicating and interacting with others.

·         Candidate’s effective communication skills can easily converse with other people around be it their fellow workers, peers, family, and so on.

Now let us see what are the ways to achieve effective communication skills and excel in the cabin crew interview.

1.   Start with strong and Persistent Desire.

-      If your desire is pale and flabby, your achievement will also take that on hue and consistency.

-      But if you go after your subject with persistence and with energy nothing can defeat you.

-      Think of what effective communication means to you.

-      Think about the happiness that you will have once you overcome your fear of speaking in the public or interview.

-      Enumerate the benefits that this breaking of fear can bring to you.

-      REMEMBER, upon the depth of your desire will depend on the swiftness of your progress.

2.   Know thoroughly what you will speak.

-      You cannot feel confident unless you do not know what you are going to speak.

-      PREPARE well.

-      Be a good listener.

• One who listens well can speak as well.
• Listening is much more important than speaking.
• Even if you cannot speak for the first time or second time in the interview but listening can help you get some good ideas.
• The benefit of listening is that you can get some ideas from the previous speaker for your content.

-      Re-read

• After you take your seat in the interview, please listen to what other speakers are delivering.
• With listening to others try to find out the points you would like to include in your speech.
• Now write all the points together.
• Re-read what you have prepared.

-      Know who you are going to talk with.

• Please keep one thing in mind your whole communication movie is based on whom you are going to talk.
• You have to tackle with different people in a different manner.
• You will be nervous if you are in an interview and I want you to know that it is very normal.

-      Be genuinely interested.

-      Create a positive atmosphere around you.

-      Learn not to worry about something that has not happened.

3.   Act Confident

-      Today I am going to tell you a very important thing please never forget: When you are in the fear show you are brave…Please ACT.

-      Although this is just acting I promise this will help you.

-      Eye contact- This will reflect your confidence.

-      Body language- Please show yourself as happy and attentive.

-      Emotional Connection- Try to connect your speech with some real-life experiences.

-      Respect your Audience

-      Be Open to your audience- Try to interact with some people present in your audience while giving your speech.

-      Master the art of the time- REMEMBER you have to do all this in a given timeframe.

4.   Be open to people.

5.   Practice! Practice! Practice!

Important TIPS

·         While going for the Group Discussion round please CARRY your notebook or a plain paper with a pen that will help you write down the points, you want to speak.

·         Please do not give up on your warm smile.

·         I know it might be scary for some person as they feel distracted or scared but GUYS remember that you are there for your dream job.

·         Please stop thinking that you will be judged on the base of your English accent.

Whatever ideas or suggestion that I have given here are the ways that have worked for me and to achieve effective communication skills is an outcome of my first experience in an airline interview where I was one of the 16 who got selected out of 62 candidate in the speaking round.

But even if you are doing all this but not practicing than guys this will not be helpful. So please PRACTICE.

Airline/Aviation Job Preparation: Group Discussion

To secure your good position in the airline there are a number of Steps and Stages that you need to deal with. All of them will be discussed in detail by me in further posts. Today, I will state all the possibilities that can take place while you are in the Group Discussion Round.

The candidate, he/she will be judged on the basis of these parameters of Group Discussion listed below:

1.   Content

2.   Verbal Communication

3.   Non-Verbal Communication

Content

1.   Express the innovation of your thoughts.

2.   Arrange your thoughts in an appropriate manner.

3.   Always present a fact/quote with your presentation or speech.

4.   TRY to be relevant to the topic that you will be discussing.

Verbal Communication

1.   Your content should be delivered in very simple manner.

2.   TRY to keep it precise and short.

3.   PLEASE do not try to swim extremely deep in the ocean of THOUGHTS.

4.   Be practical with the points you add in your content.

5.   Try to maintain MODULATION in your voice.

Non-Verbal Communication

1.   Please keep in mind do not keep thinking about your BODY LANGUAGE just leave it free and straight.

2.   Maintain EYE CONTACT with not only the recruiter but also with all the members sitting beside you. (Remember the difference between maintaining good Eye Contact and Staring.)

3.   Control your HAND and LEG movements.

Now friends, candidate sitting in a different position should have little different template of introducing themselves and speaking during the group discussion interviews. Here are a few examples of How to introduce yourself to the Group:

Example 1

This is designed for those who would be initiating the group discussion either they are sitting at the 1st position and will Begin the interview first.

Steps to follow:

1.   Greeting

2.   Thank you for giving me the opportunity to speak on this ABC topic.

3.   Your name

4.   2 to 3 points about the topics.

5.   Your real-life experience related to the topic and Thank you once again.

Let us imagine “Sam” is a candidate in the interview and is sitting at the 1st position and is asked to begin the group discussion round by the recruiter.

Sam’s speech:

Good Morning Mam/Sir and everyone presents here. Thank you for giving me the opportunity to speak on the topic of CAT vs DOG. My name is “Sam”. About CAT, cats are very witty and love the attention of their master. Also, they are very sophisticated. Whereas, DOGS are the most humble and trustworthy when it comes to keeping them as pets. DOGS are used by the police and the armies both as an investigator and bomb squad.

I really share a very good and memorial experience with my DOG called Sandy. He is with me since I was 12 years old and he loves playing with me and my sibling.

Once again thank you so much for giving me this great opportunity of speaking on these topics.

NOTE: You can use this template very easily for the minute or two given to you by the recruiter. Just make sure you speak accordingly as sitting in the first place is giving you an opportunity to set bars for others. If you follow this example well, then you must know that the rest of the candidates will be expected to speak in the same way as you did as it is unique.

Example 2

This is designed for those who would be sitting in the middle position of the group discussion and will start for their own only not for everyone.

Steps to follow:

1.   Greeting

2.   Thank you for giving me the opportunity to speak on this ABC topic.

3.   Your name

4.   Now here you can say that I totally agree with what our friend said that dogs are…Then two points from your side on both the CAT and The DOG.

5.   Your real-life experience or preference with reason…Thank You.

Kim‘s speech:

Good Morning Mam/Sir and everyone presents here. Thank you for giving me the opportunity to speak on the topic of CAT vs DOG. My name is Kim. As one of our friends said that dogs are extremely loving and are used for security purposes, I totally agree. DOGS are very much loving and also they have fewer maintenance costs. CATS are also very beautiful and unique and I would for sure love to have a cat. And I am already owning a dog now from 10 years who have saved my mother’s life during an incident.

Thank you for letting me be a part of this beautiful discussion.

NOTE: If you follow this example well the recruiter will get to know that you really a wonderful communicator as you are not only bragging your points but also included your, team member.

Also, your trait of a team member can be highlighted here.

Example 3

This is designed for those who would be ending the group discussion either they are sitting at the very last position and will end the group discussion interview round.

Steps to follow:

1.   Greeting

2.   Thank you for giving me the opportunity to speak on this ABC topic.

3.   Your name

4.   We have reached the end of the topic and I totally agreed with whatever my team members said.

5.   Relevant Experience and Thank You.

John‘s speech:

Good Morning Mam and everyone present here. Thank you for giving me the opportunity to speak on the topic of CAT vs DOG. My name is John. We have finally reached the end of the discussion of these wonderful topics of CAT vs DOG. I would like to say that dog is very lovable and loyal whereas Cat is best as a pet for working professionals like me. Yes, I own a cat as my pet her name is Roxy, and she is lovely in her own ways.

Thank you for giving me this wonderful opportunity to speak on this topic. Have a nice day.

NOTE: If you follow this template well the recruiter will get to know that you are well mannered as you are wishing him/her for a nice day, you are a team player and your great communication skills.

Real Experience Time

I got my experience in the first job interview of a Domestic carrier and the first round was none other than Group Discussion. I was excited and nervous both at the same time.

So I was the first position candidate that means I was sitting at the first and was supposed to begin the interview.

As the topic was announced we were given the topic and 1 minute time to think about what we want to speak. So I noted down everything I wanted to share very precisely.

As I started I followed example 1 not only I used all the points but also I told her incidence related to real-life experience and comparison.

And GUYS, I was selected.

My topic was The Effects of Social Media on our lives?

Conclusion

Guys these are three methods that are the best methods if used properly with the great communication skills hand in hand. All these templates can be proven helpful if we are ready to give your fear of communication.

All the Best.