Ways to Achieve Effective Communication Skills.

Hospitality and Customer service are service industries, so communication becomes very very important! Because you are there to solve guest issues, you can have so many issues that can be solved just by good proactive communication. So let us know today how we can use a few ways to achieve effective communication skills

Studies have shown that all other things being equal, Candidate’s communication skills and their leadership skills, which are co-related, can distinguish and can mark the journey of one’s life achievements.

Myth: Effective Communication does not mean knowing the English Language!

Yes, guys, I want to explain that English is a Language and Communication is a skill that is an outcome of your mindset, your thinking process, your interpersonal skills, and your behavior.

You can learn English wherever you want but skills can only be improved as everyone has it in their own way.

An effective communication skill is more than just a skill of exchanging important information. It is about understanding the emotion as well as the intention of the information behind it.

Differences Between effective Communication and ineffective Communication:

-      I want that file on my table.

This is an example of ineffective communication as it left the Junior Employee confused and the motive of the communication could not be completed.

-      I want a cup of ginger tea.

This is an example of effective communication as it states very clearly that the receiver wants a cup of ginger tea. So, there is no confusion.

Effective Communication	Ineffective Communication
Maintain eye contact and smile.	Avoidance of eye-contact.
Two-way communication.	One-way communication.
Democratic communication.	Autocratic communication.
Co-operative communication.	Create resentment.
Works steady and Quick.	Works slow.

 

The major differences between Effective and Ineffective Communication

Why Airline uses the term communication skills?

·         Flight attendants must be effective communicators.

·         The cabincrew needs to advise passengers on proper emergency procedures and convey information clearly.

·         Helping the client’s requests and responding to them in a timely manner is essential.

·         Cabin crew members need to relay information to their team members and passengers plainly and effectively in an emergency.

Importance of effective communication skills

·         Good verbal and non-verbal communication skills are essential in order to deliver and understand information quickly and accurately.

·         Being an effective communicator is a vital life skills and should not be overlooked.

·         Here, poor communication skills have a negative impact – a poorly delivered message which results in misunderstanding.

How communication skills affect your personality?

·         Effective Communication skills play a vital role in honing one’s personality. 

·         Effective communication helps individuals to express themselves in the most convincing way.

·         An Individual’s thoughts, feelings, knowledge should be passed on in the most desirable and effective manner.

·         Communication skills help you in the same.

·         An individual should speak really well to make a mark of his/her own. Remember, no one would take you seriously if he/she does not master the art of expressing themselves clearly and in the most convincing manner.

·         Not everyone is blessed with excellent communication skills but they acquire the same with time and practice.

·          An individual with effective communication skills tend to have a better and impressive personality than those who have problems communicating and interacting with others.

·         Candidate’s effective communication skills can easily converse with other people around be it their fellow workers, peers, family, and so on.

Now let us see what are the ways to achieve effective communication skills and excel in the cabin crew interview.

1.   Start with strong and Persistent Desire.

-      If your desire is pale and flabby, your achievement will also take that on hue and consistency.

-      But if you go after your subject with persistence and with energy nothing can defeat you.

-      Think of what effective communication means to you.

-      Think about the happiness that you will have once you overcome your fear of speaking in the public or interview.

-      Enumerate the benefits that this breaking of fear can bring to you.

-      REMEMBER, upon the depth of your desire will depend on the swiftness of your progress.

2.   Know thoroughly what you will speak.

-      You cannot feel confident unless you do not know what you are going to speak.

-      PREPARE well.

-      Be a good listener.

• One who listens well can speak as well.
• Listening is much more important than speaking.
• Even if you cannot speak for the first time or second time in the interview but listening can help you get some good ideas.
• The benefit of listening is that you can get some ideas from the previous speaker for your content.

-      Re-read

• After you take your seat in the interview, please listen to what other speakers are delivering.
• With listening to others try to find out the points you would like to include in your speech.
• Now write all the points together.
• Re-read what you have prepared.

-      Know who you are going to talk with.

• Please keep one thing in mind your whole communication movie is based on whom you are going to talk.
• You have to tackle with different people in a different manner.
• You will be nervous if you are in an interview and I want you to know that it is very normal.

-      Be genuinely interested.

-      Create a positive atmosphere around you.

-      Learn not to worry about something that has not happened.

3.   Act Confident

-      Today I am going to tell you a very important thing please never forget: When you are in the fear show you are brave…Please ACT.

-      Although this is just acting I promise this will help you.

-      Eye contact- This will reflect your confidence.

-      Body language- Please show yourself as happy and attentive.

-      Emotional Connection- Try to connect your speech with some real-life experiences.

-      Respect your Audience

-      Be Open to your audience- Try to interact with some people present in your audience while giving your speech.

-      Master the art of the time- REMEMBER you have to do all this in a given timeframe.

4.   Be open to people.

5.   Practice! Practice! Practice!

Important TIPS

·         While going for the Group Discussion round please CARRY your notebook or a plain paper with a pen that will help you write down the points, you want to speak.

·         Please do not give up on your warm smile.

·         I know it might be scary for some person as they feel distracted or scared but GUYS remember that you are there for your dream job.

·         Please stop thinking that you will be judged on the base of your English accent.

Whatever ideas or suggestion that I have given here are the ways that have worked for me and to achieve effective communication skills is an outcome of my first experience in an airline interview where I was one of the 16 who got selected out of 62 candidate in the speaking round.

But even if you are doing all this but not practicing than guys this will not be helpful. So please PRACTICE.